Frequently Asked Questions
Find answers to common questions about our cleaning services, pricing, service areas and more. If you can’t find what you’re looking for, our team is always happy to help.
Cleaning
We offer a range of professional cleaning services, including house cleaning, commercial and office cleaning, deep cleaning, regular cleaning, end-of-lease cleaning, Airbnb cleaning, carpet cleaning, window cleaning and other specialised services.
Yes, we can provide the necessary cleaning products and equipment for your service. If you have preferred products or specific requirements, just let us know when booking.
Not necessarily. Depending on the service and arrangements made with our team, we can complete the cleaning while you are away.
Pricing
Pricing depends on the type of service, size of the property and the level of cleaning required. Contact us for a personalised quote.
Our pricing may vary depending on the service. We’ll provide clear pricing based on your specific cleaning requirements before the service begins.
Any additional costs will be discussed with you in advance. We aim to keep our pricing clear and transparent.
Service Areas
We provide cleaning services across our designated service areas. Contact us to confirm whether your property is within our coverage area.
We may be able to accommodate requests outside our standard service area depending on location and availability.
Cleaning Frequency
It depends on your home, lifestyle and cleaning needs. We offer one-time, weekly, fortnightly and other flexible cleaning schedules.
es. One-time cleaning is available for customers who need a thorough clean without setting up a recurring schedule.
Yes. We can arrange a recurring cleaning schedule that works around your needs and availability.
Quote Requests
Simply contact us through our website, phone or WhatsApp with some details about your property and the cleaning service you require.
Not always. Depending on the service, we may be able to provide an estimate based on the information you provide.
We aim to respond to quote requests as quickly as possible. Response times may vary depending on the details required.
Cancellation / Rescheduling
Please contact us as soon as possible if you need to cancel or change your appointment. Our team will help arrange an alternative time where possible.
We recommend providing as much notice as possible so we can accommodate your request and manage our cleaning schedule effectively.
Any applicable cancellation or rescheduling fees will depend on the timing and circumstances of the request. These terms will be communicated when booking.